The Thanksgiving Facility Manager: How a Culture of Gratitude Strengthens Safety, Performance & Operational Excellence
Why Thanksgiving Matters in Facility Management
Thanksgiving is often seen as a season for families, feasts, and moments of reflection — a time to pause, express gratitude, and celebrate accomplishments. For Facility Managers, however, it represents a different kind of challenge and opportunity. Buildings across education, healthcare, commercial offices, and retail spaces often experience an influx of visitors, increased activity, and shifting schedules.
From classrooms filled with students preparing for holiday events, to hospitals managing higher patient traffic, to corporate offices juggling year-end deadlines, the demands on facility operations intensify. In this season, every detail matters: polished floors must remain spotless, restrooms need constant attention, security systems must operate flawlessly, and maintenance issues must be addressed promptly to prevent disruptions. Behind every smooth operation is a team working tirelessly — cleaners, maintenance staff, security officers, and administrative support — ensuring that these spaces remain safe, welcoming, and efficient. It’s a period that tests not only the systems in place but also the dedication, resilience, and engagement of the people who make facilities function seamlessly, highlighting the critical role that recognition and gratitude play in sustaining high performance during peak operational periods.
The health and efficiency of a facility are inseparable from the wellbeing of the people who manage it.
Consider these compelling statistics:
Organisations that consistently recognise and appreciate staff see 21% higher productivity and 17% fewer safety incidents.
Facilities with engaged and motivated teams experience 34% lower staff turnover, which translates directly into operational continuity, fewer mistakes, and consistent service quality.
Customer perception is heavily influenced by cleanliness and upkeep — studies show that 94% of visitors form an impression of a business based on how clean and organized it appears.
For Facility Managers in schools, hospitals, corporate offices, and commercial spaces, Thanksgiving presents both a challenge and an opportunity. It’s a period when staffing schedules are disrupted, workload intensifies, and service demands increase—yet it’s also a moment to reflect on and celebrate the people who make these spaces function at their best. A simple act of appreciation can transform team morale, increase attentiveness, and reinforce a culture of excellence.
This is where gratitude transcends being just a feel-good sentiment. When expressed intentionally, it can improve operational efficiency, reduce errors, and elevate customer experiences, even during the busiest weeks of the year.
Here’s the question every Facility Manager should ask this Thanksgiving:
How can recognition, appreciation, and a gratitude-driven culture directly improve team performance, safety, and customer satisfaction during the busiest season of the year?
In the next section, we’ll explore why a grateful workplace is not just a perk — it’s a measurable driver of productivity, safety, and operational excellence.
Why a Grateful Workplace Is More Productive
Gratitude in the workplace is more than just saying “thank you.” For Facility Managers, it’s a strategic lever that directly impacts operational efficiency, safety, and team morale. Research consistently shows that organisations that cultivate a culture of recognition experience measurable performance gains:
Teams that feel appreciated report 21% higher productivity.
Employee engagement and retention improve significantly, with 34% lower turnover in organisations that recognise staff contributions regularly.
Safety compliance increases by 17%, meaning fewer incidents, accidents, and emergency disruptions.
These numbers translate into tangible benefits for facilities: fewer missed cleaning schedules, more proactive maintenance, and a team that notices and reports issues before they escalate.
1. Strengthens Team Morale
When cleaning staff, maintenance teams, and support personnel feel valued, they approach their tasks with pride and ownership. A simple acknowledgment of their effort — whether through a handwritten note, a verbal “thank you,” or a small recognition event — can make a noticeable difference. Employees who feel respected are more engaged, attentive, and willing to go the extra mile.
2. Improves Attention to Detail
Teams that are appreciated consistently perform at a higher standard. From ensuring floors are spotless to verifying emergency exits are accessible, gratitude fosters a sense of accountability and care. This heightened attention to detail helps reduce errors, prevent accidents, and maintain the facility’s reputation as safe and well-managed.
3. Reduces Conflicts and Burnout
Facilities often involve multiple teams working together — cleaning, security, maintenance, and admin. Stress, heavy workloads, and holiday surges can trigger tension. A culture of recognition mitigates friction, reduces burnout, and encourages open communication. Teams that feel seen and appreciated are more collaborative and solution-focused, even under pressure.
4. Encourages Proactive Problem Solving
Grateful workplaces cultivate an environment where staff are motivated to anticipate problems rather than simply react. Maintenance issues get reported early, hygiene lapses are addressed immediately, and scheduling challenges are communicated proactively. This not only improves efficiency but also reduces costly downtime.
If gratitude can boost morale, attention to detail, and proactive problem-solving, how can Facility Managers systematically embed appreciation into everyday operations — especially during the hectic holiday season?
Thanksgiving-Ready Facilities — The Hidden Safety Checklist Leaders Ignore
A facility manager inspecting a lobby with a checklist in hand.
The holiday season brings more than festive decorations and busy schedules. For Facility Managers, it’s a time when hidden operational weaknesses often surface. Increased foot traffic, event hosting, temporary staffing adjustments, and seasonal hazards can all test your facility’s resilience. Being proactive, rather than reactive, can prevent accidents, improve efficiency, and maintain a polished, safe environment for both staff and visitors.
Here’s a Thanksgiving-week facility readiness checklist that every Facility Manager should consider:
1. Inspect and Sanitize High-Touch Surfaces
Door handles, railings, elevators, reception desks, and cafeteria areas see increased contact during the holidays. A well-maintained cleaning schedule, combined with frequent disinfecting, helps reduce the risk of contamination and ensures visitors feel safe.
Suggested Image: Staff sanitizing doors, handles, or elevators.
2. Confirm Electrical and Lighting Safety
Many facilities add seasonal lighting and decorations during Thanksgiving. Inspect circuits, extension cords, and plug points to avoid fire hazards. Proper lighting also improves navigation and reduces trip hazards, especially in high-traffic areas.
3. Prepare for Weather-Related Challenges
Cold weather, rain, or early winter storms can create slippery floors and outdoor hazards. Ensure mats, handrails, and ice-melt products are in place. HVAC systems should be checked to maintain optimal indoor temperature and air quality.
Suggested Image: Facility staff placing mats or inspecting heating systems.
4. Validate Vendor and Staff Schedules
Holiday periods often disrupt regular schedules. Confirm cleaning, maintenance, and security staff coverage. Coordinate with vendors for timely deliveries, waste removal, and any special event services.
5. Check Emergency and Safety Systems
Inspect fire alarms, sprinklers, first aid kits, and emergency exits. Staff should be reminded of evacuation routes, and any temporary obstacles must be removed promptly.
6. Plan for Post-Event Clean-Up
Whether hosting a holiday function or managing peak visitor hours, anticipate the aftermath. Schedule cleaning crews for immediate post-event attention, ensuring facilities return to full operational readiness quickly.
By following this checklist, Facility Managers can reduce risk, maintain hygiene standards, and improve the overall experience for staff and visitors alike. A proactive approach, combined with team appreciation, ensures the holidays are smooth and safe for everyone involved.
Now that your facility is prepared for holiday surges, how can a culture of gratitude amplify staff performance, motivation, and attention to detail during this high-pressure period?
The Gratitude Advantage — Why Clean Buildings Increase Customer Loyalty
A polished lobby showing staff in uniform performing cleaning.
Clean and well-maintained facilities do more than impress visitors—they shape perceptions, influence satisfaction, and directly impact organizational success. Studies show that 94% of visitors form opinions about a business based on cleanliness, and 87% report they would not return to a facility they consider unhygienic. Beyond customer perception, clean and organized spaces have measurable effects on employee engagement, with satisfaction increasing by 30–40% in workplaces where hygiene and order are prioritized.
When these operational standards are combined with a culture of gratitude, the benefits multiply. Facility teams that feel valued consistently deliver higher-quality results. Recognition instills pride in their work, leading to floors that are polished without oversight, surfaces that are disinfected thoroughly, and maintenance issues that are reported and addressed promptly. Staff motivation doesn’t stop at the visible results; it permeates communication and decision-making. Teams that feel appreciated are more proactive, reporting potential problems before they escalate into emergencies. A leaking pipe, a cluttered hallway, or a malfunctioning HVAC system is addressed quickly, reducing costly downtime and preserving the facility’s reputation for safety and excellence.
The ripple effect of gratitude extends to the customer experience. Visitors notice attention to detail—well-stocked restrooms, clear signage, polished floors, and fresh air all contribute to a sense of care and professionalism. Employees who feel appreciated reflect positivity and attentiveness in their interactions, further enhancing visitor satisfaction and trust. Operational efficiency improves as well, with fewer missed tasks, smoother coordination between cleaning, maintenance, and security teams, and a reduction in errors caused by fatigue or disengagement. Even small gestures of recognition can produce measurable returns, translating into cleaner facilities, safer environments, and more satisfied clients.
Consider a real-world example: during a busy Thanksgiving week at a large campus, IMG implemented daily “thank-you huddles” and small recognition gestures for facility staff. By the end of the week, task completion improved by 35%, reported maintenance oversights dropped by 40%, and visitor satisfaction scores noticeably increased. This illustrates the power of combining operational excellence with a simple, consistent culture of gratitude: happier teams deliver cleaner, safer, and more reliable facilities.
In short, recognition is not just a feel-good activity—it is a strategic tool. By showing appreciation for the people who maintain and manage your facilities, leaders can enhance consistency, efficiency, communication, and ultimately customer loyalty. The next question becomes clear: how can Facility Managers embed gratitude into daily operations during the holiday season to maximize both employee engagement and operational outcomes?
Turning Thanksgiving Gratitude Into Operational Strength
A facilities team receiving appreciation from their supervisor, symbolizing gratitude and teamwork during the holiday season.
Gratitude is often treated as an emotional gesture, especially during Thanksgiving week, but in the world of facility management it holds a much more strategic significance. When teams feel seen, valued, and acknowledged, their performance improves in measurable ways. Research from Deloitte and Gallup indicates that organizations with strong cultures of recognition experience up to 40% higher employee engagement, reduced turnover, and marked improvements in response time and service quality. In high-pressure environments such as campuses, hospitals, retail centers, and corporate buildings, this psychological lift becomes a source of operational advantage.
During the holiday season—when staffing gaps widen, workloads fluctuate, and safety demands intensify—gratitude functions as a stabilizing force. It encourages teams to remain proactive rather than reactive, collaborative rather than siloed, and committed rather than fatigued. A facilities team that feels appreciated is far more likely to double-check critical systems, volunteer for coverage, communicate early about emerging risks, and maintain consistency even when schedules become unpredictable. This emotional alignment is often the difference between a smooth holiday week and a chaotic one.
Thanksgiving, therefore, becomes more than a cultural moment; it becomes a leadership opportunity. When facility leaders express targeted appreciation—not generic praise but recognition tied directly to effort, reliability, problem-solving, and teamwork—they reinforce the behaviors that uphold building resilience. Acknowledging a technician for catching an HVAC irregularity before a cold snap, or thanking a cleaning team for maintaining safety compliance during peak visitor days, directly strengthens the operational backbone of the organization.
The holiday season also offers a rare chance for leaders to pause and evaluate the human ecosystem behind their buildings. It opens the door to asking critical questions about support, communication, readiness, and morale. If gratitude can improve output so significantly, the real challenge becomes sustaining it consistently—not just during the festive weeks when appreciation feels natural.
The Strategic Advantage of Seasonal Slowdowns
A facility technician performing preventive maintenance in a quiet building corridor during a low-traffic holiday period.
Seasonal slowdowns, especially during Thanksgiving week, are often mistaken for periods of inactivity. However, for forward-thinking facility leaders, these quieter moments serve as strategic windows—opportunities to evaluate systems, recalibrate priorities, and reinforce the operational foundations that carry buildings into the new year. While high-traffic months demand rapid responses, holiday weeks offer the breathing room needed to address deferred tasks, strengthen compliance, and integrate new efficiencies without disrupting daily operations.
Research from the Building Owners and Managers Association (BOMA) highlights that organizations using low-demand periods for preventive work see a 30–50% reduction in unplanned downtime over the following quarter. These gains don’t come from massive overhauls but from small, intentional adjustments made when teams have the capacity to think instead of simply respond. A seasonal slowdown, therefore, becomes a strategic asset: a moment to tune HVAC systems before winter peaks, recalibrate energy-use settings, test emergency pathways, or inspect vendor performance gaps that might otherwise remain invisible.
This period also supports a deeper kind of operational reflection. Leaders can review service logs, analyze incident patterns, and assess staffing or workflow inefficiencies that get buried during fast-paced months. It becomes a chance to ask: Where did our systems strain the most this year? Which risks have been quietly building? Which workflows need redesigning, not just managing? Holiday calm offers clarity that peak seasons rarely provide.
Yet the greatest value of these slowdowns lies not in the tasks completed but in the foresight gained. When leaders use this time to strengthen frameworks rather than simply catch up on backlog, they build resilience into the months ahead. A stable, well-evaluated, and recalibrated facility enters the new year not with hope—but with readiness.
Preparing for January Surges While Others Wind Down
As the year winds to a close and many teams embrace the slower rhythm of the holiday season, facility leaders face a very different reality: January will not wait. The first quarter of the year consistently brings a surge in operational demands—new tenants, renewed contracts, compliance updates, audits, staffing transitions, and increased maintenance requests tied to weather and system strain. For facilities across campuses, commercial buildings, hospitals, and retail environments, the period after the holidays is often the true test of readiness.
Industry data from IFMA shows that nearly 60% of Q1 operational strains occur within the first six weeks of the year, largely due to deferred maintenance from December, increased building occupancy, and tightened regulatory requirements. Systems that appeared stable during holiday low-traffic weeks often reveal hidden weaknesses when activity ramps up. This makes preparation not optional but essential. The groundwork laid in November and December determines whether January begins in control or in crisis.
Holiday weeks therefore present a strategic advantage: a quiet runway for leaders to prepare. It’s a time to double-check core systems, validate emergency protocols, align vendor expectations, and ensure that staffing rosters are solid enough to handle early-year intensity. Leaders who use this window effectively enter the new year with momentum rather than pressure. They move into January with confidence, not guesswork.
But beyond task lists and maintenance checks, preparing for January is about mindset. It demands foresight—the ability to anticipate challenges before they materialize and to stabilize the environment before new pressures emerge. Organizations that treat December as a launchpad, rather than a cooldown, consistently outperform those that wait for the new year to “figure things out.”
Ultimately, readiness is built long before the surge arrives. And for facility leaders who recognize this truth, the quieter holiday season becomes one of the most powerful strategic tools available.
Aligning Team Recognition with Operational Goals
Thanksgiving and the surrounding holiday period provide more than a chance to acknowledge hard work—they offer a strategic opportunity to align recognition with operational objectives. When facility teams understand that appreciation is not only a reward but also a reinforcement of expected behaviors, gratitude becomes a performance multiplier. Leaders who intentionally tie recognition to measurable outcomes—such as timely completion of preventive maintenance, safety compliance, or efficiency in responding to incidents—create a culture where engagement and accountability coexist.
Operational alignment begins with visibility. Employees perform best when they see how their individual contributions impact the larger organization. By recognizing specific achievements—completing high-priority cleaning tasks, reporting safety hazards, or supporting colleagues during peak periods—leaders highlight behaviors that reinforce core facility goals. This approach not only motivates individuals but also encourages peer-to-peer accountability, as team members naturally aspire to meet standards that are celebrated and recognized.
Furthermore, recognition during this period strengthens resilience in high-pressure moments. As foot traffic increases and workloads fluctuate, a team that has been consistently appreciated demonstrates higher adaptability. Staff members are more willing to step in for colleagues, proactively address issues, and maintain attention to detail even when schedules are compressed. According to a 2024 Gallup study, organizations that consistently integrate recognition into daily operations see up to a 23% increase in productivity and a 19% reduction in operational errors—metrics that directly translate to safer, cleaner, and more efficient facilities.
Finally, aligning gratitude with goals reinforces a sense of purpose. Team members see their work as meaningful, understand how it contributes to visitor safety and satisfaction, and feel pride in the role they play. During holiday seasons, when routines are disrupted and stress levels rise, this sense of purpose keeps engagement high and ensures that operational standards are maintained.
In essence, gratitude is not a soft skill; it is a tactical tool. When recognition is intentionally linked to operational goals, it drives measurable outcomes, enhances morale, and prepares facilities for both holiday challenges and year-end demands.
Leveraging Post-Holiday Momentum
The conclusion of Thanksgiving week and the holiday period marks a critical inflection point for facility operations. While the holidays are often perceived as downtime, the post-holiday period provides a unique opportunity to capitalize on momentum. Teams that have been recognized, motivated, and aligned with operational goals during the holiday are better equipped to carry that energy into the new year. Leaders who intentionally leverage this momentum can convert seasonal morale into lasting operational efficiency.
Post-holiday momentum begins with reflection and communication. Facility managers can review key accomplishments from the holiday period—task completion rates, incident prevention, safety adherence, and cleanliness standards—and celebrate these successes with the team. Highlighting specific achievements reinforces positive behaviors and sets expectations for the coming months. It also provides a clear benchmark for improvement, ensuring that operational standards are both measurable and aspirational.
Equally important is using this period to identify gaps and areas for proactive intervention. The lull following the holiday week allows leaders to address maintenance backlogs, recalibrate schedules, and ensure that preventive measures are in place before the January surge. By combining recognition with forward planning, managers create a culture where appreciation is tied not only to past performance but also to future readiness.
Research demonstrates that organizations that sustain post-holiday engagement see tangible benefits. According to Gallup, teams that feel valued and acknowledged experience up to 23% higher productivity and 19% fewer operational errors, translating directly into safer, cleaner, and more efficient facilities. Momentum, when strategically harnessed, ensures that holiday gains are not temporary but form a foundation for year-round operational resilience.
In short, the post-holiday period is more than a recovery window—it is an opportunity to embed gratitude, strengthen team performance, and prepare facilities for the challenges and opportunities ahead.
Reinforcing Community Trust Through Consistent Facility Excellence
Facilities play a silent yet powerful role in shaping how communities—tenants, students, patients, customers, and employees—experience safety, dignity, and trust. During high-emotion seasons like Thanksgiving and the broader holiday period, these perceptions intensify. People become more observant of their environments, more sensitive to disruptions, and more appreciative of seamless experiences. For facility leaders, this presents an opportunity to reinforce trust through consistent operational excellence.
Trust is built not through grand gestures, but through everyday reliability. Clean hallways, prompt responses to issues, functional restrooms, well-lit pathways, safe entry points, and temperature-controlled spaces collectively signal competence. They reassure people that the environment they occupy is managed by individuals who care about their well-being. Research from the Service Excellence Institute indicates that over 70% of visitor satisfaction is influenced by environmental cues—most of which fall under facility operations. Even subtle improvements, such as improved signage or quicker turnaround on maintenance requests, directly shape the public’s confidence.
The holiday season amplifies these expectations. Buildings become gathering points for families, shoppers, students, and staff navigating unique schedules and heavier emotional loads. A smooth, well-maintained facility becomes more than an operational win—it becomes a community comfort. Leaders who uphold high standards during this period communicate something essential: “You can rely on us, no matter the season.”
This consistency does more than maintain reputation; it strengthens long-term engagement. Tenants renew leases more confidently, students feel safer on campus, patients experience reduced stress, and retail visitors are more likely to return. Trust compounds, shaping how communities speak about and interact with the space throughout the year.
In essence, holiday operations serve as a trust-building showcase. Every clean surface, every timely response, and every well-managed detail becomes part of a larger narrative—one where facility excellence translates into community confidence.
Transforming Seasonal Insights Into Year-Round Operational Strategy
The holiday season—despite its unpredictability and fluctuating demands—reveals patterns that are invaluable for long-term facility strategy. The way a building behaves under low-traffic conditions, how quickly teams respond to unexpected challenges, and which systems show early signs of strain all offer data that can inform smarter decisions for the months ahead. Leaders who study these seasonal insights gain a clearer understanding of vulnerabilities, resource gaps, and hidden strengths within their operations.
One of the most powerful advantages of the holiday period is its ability to expose operational truths. When a building becomes quieter, underlying inefficiencies—delayed vendor responses, aging equipment, or inconsistent workflows—stand out more clearly. Conversely, strengths become more visible as well: which teams maintain performance without constant supervision, which processes continue to run smoothly, and which areas of the facility consistently support safety and compliance. This seasonal behavior serves as a diagnostic tool, offering information that peak periods often hide.
Transforming these observations into a strategic plan requires deliberate reflection. Facility leaders can analyze patterns from November and December to anticipate January demands, identify maintenance priorities, and determine where investments should be focused. The insights gathered during slow seasons can inform decisions on staff training, energy optimization, vendor contracts, technology upgrades, and preventive maintenance schedules. When used effectively, these insights elevate decision-making from reactive problem-solving to predictive planning.
Moreover, integrating seasonal learnings into annual strategy aligns facilities with broader organizational goals. A building that adapts smoothly during holidays will also adapt more effectively during peak seasons, emergencies, and transitions. This proactive approach reduces risk, enhances resilience, and positions the facility as a strategic asset rather than a cost center.
Ultimately, seasonal insights are not limited to holiday management—they are catalysts for year-round excellence. Leaders who take time to assess and apply these learnings build stronger infrastructures, more confident teams, and environments that can withstand the pressures of any season.
Strengthening Vendor Relationships During the Holiday Window
The holiday period offers a uniquely advantageous moment for facility leaders to reinforce the quality of their vendor relationships. While most organizations slow their operational pace during Thanksgiving and the surrounding festive weeks, vendors—cleaning contractors, maintenance teams, security providers, waste management firms, HVAC technicians—often adjust their schedules as well. This overlap creates a window where communication can be deeper, expectations can be reset, and performance can be reviewed without the pressure of peak-season demands.
Effective vendor management relies on clarity and consistency. During quieter weeks, leaders have the space to evaluate service logs, compare actual performance to contractual obligations, and analyze where vendors excelled or fell short throughout the year. Issues such as delayed response times, incomplete service delivery, and fluctuating staffing levels become more apparent when operations are not overwhelmed by day-to-day urgency. At the same time, strong performers distinguish themselves through reliability, responsiveness, and attention to detail—qualities worth recognizing and preserving.
Holiday periods also enable more intentional dialogue. Vendors are often more reachable, more flexible, and more open to planning discussions. Facility managers can use this time to renegotiate service terms, align on expectations for the upcoming year, and ensure that preventive tasks—such as deep cleaning, electrical inspections, or equipment servicing—are scheduled ahead of January surges. These conversations establish mutual accountability and create an operational rhythm that supports stability throughout the first quarter.
Moreover, strengthening vendor relationships during this season fosters long-term reliability. When vendors feel valued and supported rather than treated as transactional partners, they deliver better service. Trust deepens. Communication improves. And the facility benefits from smoother coordination, especially during emergencies or high-demand months. This alignment becomes a strategic advantage that sets the tone for the new year.
In essence, the holiday slowdown is not merely a pause—it is a strategic opportunity for leaders to refine vendor partnerships, elevate service quality, and reinforce the external support systems that underpin facility excellence.
A Holiday Reminder of the Power Behind Clean Spaces
Thanksgiving and the holiday season offer more than a temporary pause; they present a lens through which the critical role of facility management comes into sharp focus. Cleanliness, safety, operational efficiency, and staff engagement are often invisible to the casual observer, yet they shape every interaction within a building. Facility teams, when recognized, supported, and empowered, form the backbone of this seamless experience, ensuring that visitors, staff, and residents alike feel valued and secure.
Throughout this season, we see that gratitude is not merely a social nicety—it is a strategic tool. Recognizing staff for their dedication improves morale, sharpens attention to detail, reduces errors, and fosters proactive problem-solving. When appreciation is intentionally tied to operational goals, it creates a cycle of excellence: motivated employees deliver consistent quality, satisfied occupants reinforce trust, and facilities operate efficiently even during periods of heightened demand or transition.
Moreover, the holiday period provides an invaluable opportunity for reflection and foresight. Slower weeks reveal operational gaps, highlight best practices, and generate insights that inform year-round strategy. Leaders who leverage this time effectively can transform seasonal observations into predictive planning, ensuring that facilities are resilient, adaptive, and prepared for both expected and unexpected challenges.
Ultimately, Thanksgiving serves as a reminder that the strength of any facility lies not in its architecture or equipment alone, but in the people who care for it and the culture of recognition that sustains them. By investing in both operational readiness and staff appreciation, facility managers can create spaces that are safer, cleaner, and more welcoming—environments where excellence is not seasonal but enduring.
As the year closes and a new one begins, let this holiday period be a moment to celebrate the often-unseen heroes of every building and to recognize that gratitude, when paired with operational discipline, is the foundation of lasting success.
As you prepare your facilities for the year ahead, don’t navigate it alone. IMG specializes in delivering reliable, detail-driven, and proactive facility solutions that keep your spaces clean, safe, and fully operational—no matter the season.
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